Refund policy
Anastasia London
We offer a 30-day return policy, meaning you have 30 days from the date you receive your item to request a return.
Eligibility for Returns
To qualify for a return, the item must be:
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In the same condition as received
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Unworn, unused, and with original tags attached
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In the original packaging
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Accompanied by a receipt or proof of purchase
How to Start a Return
To start a return request, contact our support team at:
If your return is approved, we will send you instructions on where and how to send your parcel. Returns sent without prior approval will not be accepted.
Return Shipping & Fees
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If the item is not damaged and the correct item was delivered, the customer is responsible for return shipping costs, and a restocking fee may apply where applicable.
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If the item is defective, damaged, or you received the wrong item, we will cover return shipping and any restocking fees.
We recommend using a tracked and insured shipping service for returns to ensure safe delivery.
Damages and Issues
Please inspect your order upon delivery and contact us immediately if:
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Your item arrives damaged
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Your item is defective
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You receive the wrong item
Email us at 📧 support@anastasialondon.com so we can resolve the issue as quickly as possible.
Exceptions / Non-Returnable Items
Certain items are not eligible for return, including:
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Perishable goods (e.g., food, flowers, plants)
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Custom or personalized items
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Personal care products (e.g., beauty items)
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Hazardous materials, flammable liquids, or gases
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Sale items and gift cards
If you’re unsure whether your item qualifies, contact us before returning it.
Exchanges
The fastest way to get a different size or item is to:
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Request a return for the original item
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Place a new order once the return is approved
European Union: 14-Day Cooling-Off Period
If your order is shipped into the European Union, you have the right to cancel or return your order within 14 days, without providing a reason.
Returned items must still meet the return eligibility requirements (unworn/unused, tags, original packaging, proof of purchase).
Refunds
Once we receive and inspect your return, we’ll notify you whether the refund is approved.
If approved, your refund will be issued to your original payment method within 10 business days. Please note that your bank or card provider may take additional time to process and post the refund.
If more than 15 business days have passed since your refund was approved, please contact us at:
Contact
For any questions about returns or refunds, contact: